Section En 1204.05 - Winter Period Notice of Disconnection(a) In addition to the notice of disconnection required by En 1203.11 and En 1203.12, during the winter period notice shall be provided to an adult residing at the affected residence in the following manner:(1) In person or by telephone; and(2) A minimum of 2 business days but no more than 8 business days prior to the date of the proposed disconnection.(b) If the utility is unable to notify an adult residing at the affected residence pursuant to (a) above, the utility shall seek department approval before disconnecting service.(c) When seeking department approval, pursuant to (b) above, the utility shall inform the department of: (1) Customer's age or estimate thereof;(2) The number of children in the household under the age of 5, if known;(3) The number of household members over the age of 65, if known;(4) Amount of the customer's arrearage;(5) Date and amount of the last 6 payments;(6) Date and amount of the last 6 bills;(7) The existence of any prior medical emergency certifications for the customer or household members; and(8) The existence and nature of any financial hardship, if known.(d) The department shall not approve disconnection of service to customers when the following conditions exist: (1) The customer has financial hardship; and(2) The customer has made a good faith effort to make payments towards the utility bill.(e) Customers claiming financial hardship under this section shall provide evidence of financial hardship to the utility on an annual basis.N.H. Admin. Code § En 1204.05
Derived from Number 24, Filed June 13, 2024, Proposed by #13986, Effective 5/30/2024, Expires5/30/2034 (see Revision Note at chapter heading for En 1200).