N.H. Admin. Code § En 1204.06

Current through Register No. 50, December 12, 2024

Section En 1204.06 - Review of Pre-Winter Period Disconnections

(a) For each customer disconnected for non-payment from April 15 through October 15 and whose account remains inactive as of November 1, the utility shall send a letter via first class mail no later than November 7 to the last known customer of record for that service address.

(b) The letter shall include the following:

(1) The name of the customer or customers;

(2) The service address;

(3) A statement that the utility's records show the customer was disconnected for non-payment and the date on which the disconnection occurred;

(4) A statement directing the customer to contact the utility to arrange to have utility service restored;

(5) The utility's toll free customer service telephone number; and

(6) The toll free telephone number of the department's consumer division.

(c) In addition to the letter described in (b) above, each electric or gas utility shall place a notice on its website during the month of October which:

(1) Explains the reconnection policy for financial hardship and medical emergency customers;

(2) Provides the utility's toll free customer service telephone number; and

(3) Provides the toll free telephone number of the department's consumer division.

(d) Customers who contact the utility shall be offered a payment arrangement:

(1) That is compliant with En 1204.04 (a); and

(2) Under which 10% of the outstanding balance shall be sufficient to restore service when the customer provides evidence that a financial hardship exists.

(e) The utility shall provide the names, addresses, and telephone numbers of social service agencies in the customer's vicinity known to the utility as providing possible assistance with the payment of utility bills to customers who contact the utility and are unable to make the minimum payment.

(f) When a customer indicates that a household member has a medical emergency as defined in En 1202.12, the utility shall inform the customer of their rights as detailed in En 1205 and service will be restored upon:

(1) The oral notification of the existence of a medical emergency pursuant to 1205.02 (d); and

(2) Establishment of a payment arrangement in accordance with En 1203.07.

(g) Annually, the utility shall submit a report to the department no later than December 10 summarizing:

(1) The number of letters mailed; and

(2) The number of customers whose service was restored.

N.H. Admin. Code § En 1204.06

Derived from Number 24, Filed June 13, 2024, Proposed by #13986, Effective 5/30/2024, Expires5/30/2034 (see Revision Note at chapter heading for En 1200).