18 Miss. Code. R. 26-4-G
Document every Information & Assistance/Consultation to Individuals at or about each long-term care facility in WellSky as "Information & consultation to individuals" under Program Activities, including the facility name, number of contacts, time spent, consultation topic and other NORS required fields.
The consultation topics include:
* Adult Protections
* Advance Directives
* Aging
* Behaviors
* Communications
* Community Services
* Complaint Process
* Developmentally Disabled
* Elderly Abuse
* Encoding questions/Software issues
* Family
* Legal
* Long-term Care
* Medicaid
* Medicare
* Mental Health
* Ombudsman Services
* Other
Enter each instance of providing information and consultation to anyone other than facility staff. Consultations to individuals may be provided either in person, over the telephone, through e-mail, or by other means. This can include providing information related to alternatives to institutionalized care, how to select a nursing home, discussing resident's rights or understanding Medicaid. If there is an increase in a particular topic, the Ombudsman may consider having a community education seminar on that topic. However, for NORS reporting purposes, do not include here participants in community education sessions.
There should be frequent checks of email messages, office phone voicemail and cell phone messages by staff so as to provide timely access to Ombudsman services. It is preferred if the call is returned the same day to provide the information and no later than within two days.
18 Miss. Code. R. 26-4-G