D.C. Mun. Regs. tit. 29, r. 29-7412

Current through Register Vol. 71, No. 49, December 6, 2024

Rule 29-7412 - HSS PROVIDER REQUIREMENTS - HOUSING NAVIGATION SERVICES

7412.1

When delivering Housing Navigation Services, the HSS provider shall:

(a) Initiate and sustain engagement with the individual that facilitates the creation of rapport with the individual; and

(b) Leverage its rapport with the individual to provide Housing Navigation Services geared toward supporting the individual's lease-up to a housing unit.

7412.2

The HSS provider shall use multiple approaches to contact and engage with the individual. In-person and telephonic outreach attempts should be made at varying times of day, at varying locations where the individual is known to sometimes be found and shall be proactive in nature.

7412.3

In addition to the document requirements listed in this Chapter, documentation of outreach attempts shall clearly note type of attempt, and information or notes left behind for the individual. Examples of outreach attempts include:

(a) Attempting to locate the individual through outreach conducted via a Homeless Outreach Provider Team, State Opioid Response Team, or the DC Department of Behavioral Health Critical Response Team;

(b) Traveling to the site/location listed on the individual's most current District-approved standardized screening tool or listed in HMIS;

(c) Visiting area homeless shelter(s) to locate the individual; and

(d) Attempting to locate the individual by attending a CAHP meeting attended by other homeless services providers who may have information about the individual.

7412.4

While the individual is in the Housing Navigation phase, the HSS provider shall engage with the individual at the frequency established in the HSS provider's HCA, but at least one time per week, with a minimum of two (2) face-to-face contacts each month.

7412.5

The HSS provider must document each Housing Navigation engagement with the individual. The documentation shall describe, at minimum, the date and time of the engagement, and include the individual's housing barrier(s) addressed (lack of vital documents, criminal history, poor credit, or past evictions). The Department may require additional documentation for each engagement with the individual.

7412.6

The HSS provider shall ensure case managers build rapport with the individuals and their landlords during Housing Navigation.

7412.7

In addition to the required minimal face-to-face frequency of engagement with individuals in the Housing Navigation phase, the HSS provider may maintain connection with the individual via email, text, telephone, video phone or other secure methods depending on the individual's preference.

D.C. Mun. Regs. tit. 29, r. 29-7412

Final Rulemaking published at 71 DCR 6868 (6/7/2024)