D.C. Mun. Regs. tit. 29, r. 29-7411

Current through Register Vol. 71, No. 49, December 6, 2024

Rule 29-7411 - HSS PROVIDER REQUIREMENTS - PERSONNEL

7411.1

The HSS provider shall employ the key personnel described in this Chapter, all of whom shall meet the described requirements listed in the HSS provider's HCA with the Department.

7411.2

Key personnel include persons that fill the following positions:

(a) Program Director (or equivalent);

(b) Case Manager Supervisor; and

(c) Case Manager (or equivalent).

7411.3

General responsibilities of the Program Director (or equivalent) shall include:

(a) Facilitate mediation with individuals and case managers;

(b) Develop tracking systems to allow for accurate reporting;

(c) Identify training needs and assist with training staff;

(d) Participate in monthly District/Provider meetings;

(e) Collaborate with the Department in the development and maintenance of inter- and intra-agency relationships in support of the continuum of services to individuals;.

(f) Act as a liaison with landlords and other community organizations to build relationships and to promote the success of PSH Program;

(g) Maintain knowledge regarding community resources for marginalized communities;

(h) Ensure their Agency is following all District policies and procedures related to homeless service programming;

(i) Coordinate and conduct intake meetings/trainings with new program staff to explain the HSS benefit ;

(j) Develop and implement quality control and quality improvement strategies;

(k) Review applicable databases (e.g., the Department's web-based case note platform and the Homeless Management Information System (HMIS)) for data quality and completeness; and

(l) Conduct monitoring of program performance on a regular basis.

7411.4

General responsibilities of the Case Manager Supervisor shall include, but not be limited to:

(a) Provide clinical oversight;

(b) Monitor and track case manager engagement with individuals;

(c) Review case notes through the lens of quality of information captured and accuracy of case notes, clinical lenses;

(d) Review, evaluate, and approve participant case plans for quality and effectiveness;

(e) Meet individually with case managers to plan and review cases, discuss engagement strategies and evaluates the effectiveness of the case manager and services;

(f) Review and approve all notices issued to individuals for accuracy and completion;

(g) Engage in case conferences with the Department to discuss cases that may need to include more intensive case management or transfers; and

(h) Meet requirements included in the provider's HCA with the Department.

7411.5

General responsibilities of the Case Manager shall include:

(a) Serve as the case manager and service coordinator for assigned individuals;

(b) Build rapport with the individual;

(c) Assess the individual's strengths, needs, and preferences;

(d) Assist the individual in specifying and articulating their goals and developing their plan to reach them;

(e) Meet with the individual, including engaging with the individual in the home setting;

(f) Develop and support the individual in achieving the goals included in their ISP;

(g) Facilitate and ensure connection to needed community services and work in collaboration with community agencies to ensure effective communication and individual engagement;

(h) Connect assigned individuals to, and ensure their engagement in, needed supportive services that will address barriers and challenges they face;

(i) Track individuals' engagement/participation in supportive services, workforce development, employment training;

(j) Complete all required case notes, housing stabilization plans, documents, files, and assigned reports related to individual/case activity;

(k) Develop and maintain individual's records/files that comply with all federal laws, requirements established in this Chapter and standards set forth in the HSS provider's HCA with the Department;

(l) Complete comprehensive monthly budgets with individuals;

(m) Input individual data and program activities into designated software database as assigned;

(n) Prepare and issue all Notices to individuals (i.e., Exit, Termination, Extension Notices);

(o) Enter individual housing information into HMIS and the Department's web-based case note platform; and

(p) Fulfill requirements included in the provider's HCA with the Department.

7411.6

If more than one person employed by the HSS provider will be performing case management tasks, the HSS provider shall identify a primary case manager responsible for coordinating and documenting the service delivery for the individual and document the rationale.

7411.7

The HSS provider shall fill a vacant key personnel position within sixty (60) business days of vacancy, or within the timeframe established in the provider's HCA with the Department, whichever is shorter.

7411.8

The Department reserves the right to review the resumes of the HSS provider's staff upon request.

7411.9

The Department will monitor compliance with the staffing requirements for all staff through periodic audits and reserves the right to change or remove any HSS provider or sub-provider staff based on qualifications of personnel not meeting the requirements.

7411.10

The Department reserves the right to change or remove any HSS provider or subprovider staff based on unsatisfactory performance at no additional cost to the District.

7411.11

Each HSS provider's key personnel shall comply with training requirements established in its HCA with the Department.

D.C. Mun. Regs. tit. 29, r. 29-7411

Final Rulemaking published at 71 DCR 6868 (6/7/2024)