D.C. Mun. Regs. tit. 29, r. 29-7413
After the individual has executed a rental lease agreement with the landlord of a housing unit, and moved into that unit, the individual enters the Housing Stabilization phase.
The HSS provider shall ensure continuity and effectiveness of service delivery. The HSS provider shall have regular contact with individuals.
The HSS provider shall have a minimum of two (2) contacts with an individual per month, where at least one of these contacts shall be face-to-face with the individual. The other contact may be accomplished through other interactive methods. Examples include email, text, telephone, video phone, or other secure methods, depending on the individual's preference, needs, and abilities.
The provider shall exert concerted and deliberate efforts to meet with the individual face-to-face in their home. The home environment is a critical factor in the individual's housing stability, particularly in the areas of physical and behavioral health status, economic security, self-sufficiency, and compliance with lease requirements.
The HSS provider must document each Housing Stabilization engagement with the individual. The documentation shall describe, at minimum, the date and time of the engagement and outline goals, meeting purpose, and service(s) provided.
The HSS provider shall take the lead to schedule all meetings with the individual at a mutually agreeable time that does not conflict with an individual's work schedule, medical appointments, school events, or other appointments that are part of their ISP.
D.C. Mun. Regs. tit. 29, r. 29-7413