Section 3.23 - Filing a Complaint(a) Written complaint. A person may file a written complaint addressed to the department, attention: Public Information Officer, at: (1) its main business office, 125 East 11th Street, Austin, Texas 78701-2483; or(2) any other business office of the department.(b) Oral complaint. A person may file an oral complaint: (1) at any department business office in person or by telephone; or(2) by calling: (A) 1-800-558-9368 (55-TxDOT); or(B) 1-888-885-8248 (Report-a-Pothole).(c) Electronic complaint. A person may file an electronic complaint by completing and submitting the standard "Contact Us" form on the department's Internet site at www.txdot.gov or by submitting an email to AskTxDOT@txdot.gov.(d) Content. A complaint should contain the following information: (1) the name of the complainant;(2) the mailing address, telephone number, or email address of the complainant;(3) a concise statement of the nature of the complaint, including the underlying facts; and(4) the specific action or measure, if any, requested of the department.43 Tex. Admin. Code § 3.23
The provisions of this §3.23 adopted to be effective December 16, 1996, 21 TexReg 11823; amended to be effective February 16, 2012, 37 TexReg 715