Section 3.22 - DefinitionsThe following words and terms, when used in this subchapter, shall have the following meanings, unless the context clearly indicates otherwise.
(1) Complainant--A person who files a complaint.(2) Complaint--An oral or written statement, including an electronic complaint submitted under § 3.23(c) of this subchapter (relating to Filing a Complaint), concerning a matter which the department has the authority to resolve, and that: (A) expresses dissatisfaction about: (i) a department policy, program, procedure, action, or operation; or(ii) an action or operation of a department contractor; and(B) requests or implies that the department respond or take some action.(3) Department--The Texas Department of Transportation.(4) Person--An individual, firm, corporation, company, partnership, or other legal entity.43 Tex. Admin. Code § 3.22
The provisions of this §3.22 adopted to be effective December 16, 1996, 21 TexReg 11823; amended to be effective February 16, 2012, 37 TexReg 715