Section 601.1 - DefinitionsThe following words and terms, as used in this chapter, shall have the following meanings unless the context clearly indicates otherwise.
(1) Complaint--Any grievance or expression of dissatisfaction or concern regarding a matter within the jurisdiction of the Texas Juvenile Justice Department (TJJD).(2) Life Threatening Situation--An allegation that contains specific information indicating a youth may be at substantial risk of personal injury, serious or irreparable harm, or death.(3) Ombudsman--The Governor's official appointed to respond to complaints and inquiries from the public regarding the operations of the TJJD.(4) Proponent--The TJJD staff responsible for a particular operational function.(5) Public--Any person other than a TJJD employee or a youth under TJJD jurisdiction.(6) Response--A letter, facsimile, e-mail, or telephone call that: (A) acknowledges receipt of a complaint;(B) provides preliminary information, if any is available;(C) indicates actions are being taken; or(D) provides information about the outcome of actions taken by TJJD.(7) Workday--Monday through Friday, excluding state and national holidays and days when offices are closed at the direction of the ombudsman.37 Tex. Admin. Code § 601.1
The provisions of this §601.1 adopted to be effective April 22, 2012, 37 TexReg 2685