Section 306.273 - MH Case Management Employee Competencies(a) The provider must implement a process to ensure the competency of a case manager and a case manager supervisor that, at a minimum, ensures: (1) an accurate knowledge of the requirements of this subchapter and the following subchapters of this title: (A) Chapter 412, Subchapter G of Title 25 (relating to Mental Health Community Services Standards);(B) Chapter 404, Subchapter E of Title 25 (relating to Rights of Persons Receiving Mental Health Services);(C) Chapter 414, Subchapter L of Title 25 (relating to Abuse, Neglect, and Exploitation in Local Authorities and Community Centers); and(D) Chapter 306, Subchapter A of this title (relating to Standards for Services to Individuals with Co-Occurring Psychiatric and Substance Use Disorders (COPSD));(2) an accurate understanding of the nature of mental illness and serious emotional disturbance;(3) an awareness and sensitivity in communicating and coordinating services with an individual who has a special physical need such as a hearing or visual impairment;(4) the ability to respond to an individual's language and cultural needs through knowledge of customs, beliefs, and values of various, racial, ethnic, religious, and social groups;(5) the ability to complete the uniform assessment;(6) the ability to understand and apply the utilization management guidelines;(7) the ability to develop and implement a plan if the case manager is providing intensive case management services to a child or adolescent;(8) the ability to identify an individual in crisis;(9) knowledge of appropriate actions to take in managing a crisis;(10) an understanding of the developmental needs of an adult, a child, or an adolescent;(11) an understanding of the wraparound planning process or other department-approved model, if the case manager is providing intensive case management services to a child or adolescent;(12) knowledge of health and human services available to a child or adolescent as described in Texas Government Code, § 531.0244, if the case manager is providing intensive case management services to a child or adolescent;(13) knowledge of available resources within the local community;(14) knowledge of strategies for advocating effectively on behalf of individuals; and(15) the ability to document the MH case management services described in § 306.275 of this title (relating to Documenting MH Case Management Services).(b) The provider shall require each case manager and case manager supervisor, prior to providing MH case management services, to: (1) demonstrate the competencies described in subsection (a) of this section; and(2) ensure that documentation verifying competencies is maintained in the personnel record of each case manager and case manager supervisor.26 Tex. Admin. Code § 306.273
Adopted to be effective February 14, 2013, 38 TexReg 647; Transferred from T. 25, § 412.412 by Texas Register, Volume 45, Number 03, January 17, 2020, TexReg 469, eff. 2/15/2020.