S.D. Admin. R. 50:02:04:03

Current through Register Vol. 51, page 67, December 16, 2024

Section 50:02:04:03 - Call taking standards

A PSAP shall comply with the following:

(1) Establish standardized call taking guidelines for fire and law enforcement calls and a policy requiring the use of the guidelines;

(2) Utilize an emergency medical dispatch (EMD) program that is recognized by the South Dakota 911 Coordination Board;

(3) Adopt written procedures for recording and documenting relevant information of every request for service, including:

(a) Date and time of request for service;

(b) Name and address of requester, if available;

(c) Type of incident reported;

(d) Location of incident reported;

(e) Description of resources assigned in response to the incident, if any;

(f) Time of dispatch;

(g) Time of resource arrival; and

(h) Time of incident conclusion;

(4) Establish written procedures for prompt handling and appropriate routing of misdirected emergency calls;

(5) Establish written procedures for handling hang-up emergency or 911 calls from wireline and wireless phones;

(6) Adopt a written procedure and the capability to properly handle calls from non-English speaking callers; and

(7) Maintain the capability to properly handle calls from non-English speaking, hearing impaired, and mute callers.

S.D. Admin. R. 50:02:04:03

36 SDR 100, effective 12/14/2009; 39 SDR 105, effective 12/10/2012; 40 SDR 39, effective 9/9/2013.

General Authority: SDCL 34-45-18.2.

Law Implemented: SDCL 34-45-18.2.