S.D. Admin. R. 50:02:04:02

Current through Register Vol. 51, page 67, December 16, 2024

Section 50:02:04:02 - General operational standards

The general operational standards for a PSAP shall be as follows:

(1) A PSAP must be operational 24 hours a day, seven days a week;

(2) Pursuant to SDCL 34-45-18.2, upon determination by the board that the next generation 911 initiative is operational, a PSAP must be continuously staffed with at least two 911 telecommunicators on duty at all times or comply with this rule by any other such arrangement submitted to and approved by the board. Each alternative compliance arrangement must be supported by a detailed plan that outlines the call handling procedures and dispatch protocols to be utilized in the implementation of the alternative arrangement. An alternative compliance arrangement may include the following:

(a) Primary-secondary PSAP arrangement, wherein a PSAP that is continuously staffed with at least two 911 telecommunicators at all times (primary PSAP) enters into a written agreement with a PSAP that is not continuously staffed with at least two 911 telecommunicators at all times (secondary PSAP) to answer all 911 calls in the secondary PSAP's service area;

(b) Automatic/Manual redirect arrangement, wherein a PSAP that is not staffed with at least two 911 telecommunicators utilizes technology to automatically or manually redirect 911 calls to a PSAP that is staffed with at least two 911 telecommunicators; or

(c) Virtual PSAP arrangement, wherein two PSAPs enter into a written agreement to install connectivity between each PSAP's customer premise equipment (911 phone system) to allow each PSAP to monitor and answer the other PSAP's 911 calls. Both PSAPs must have the ability to dispatch the other PSAP's responders. A PSAP must comply with the requirements of this rule within 90 days of notice from the board that the determination of operation of the next generation 911 initiative has been made, unless a PSAP chooses to opt out, as provided by statute;

(3) A PSAP must ensure that each 911 telecommunicator applicant passes a hearing test, pre-employment drug screening, and basic background check prior to hiring. A PSAP must also ensure that the applicant does not have a felony conviction;

(4) A PSAP must have a documented training program for a newly hired 911 telecommunicator to ensure an understanding of operations and procedures specific to that PSAP. At a minimum, the training program must consist of the following:

(a) Training in the primary responsibilities of receiving, processing, transmitting, and dispatching emergency and non-emergency calls for law enforcement, fire, medical, and other public safety services; and

(b) Training in the accurate and appropriate categorization of all calls for service;

(5) A 911 telecommunicator must be able to appropriately prioritize all calls for service; and

(6) A 911 telecommunicator must be able to determine the appropriate resources to be used in response to all calls for public safety services.

S.D. Admin. R. 50:02:04:02

36 SDR 100, effective 12/14/2009; 37 SDR 125, effective 12/20/2010; 40 SDR 39, effective 9/9/2013.

General Authority: SDCL 34-45-18.2.

Law Implemented: SDCL 34-45-18.2.