S.D. Admin. R. 20:10:16:02

Current through Register Vol. 51, page 67, December 16, 2024

Section 20:10:16:02 - Customer information

The utility shall publish customer information which shall be provided to a customer upon request at no charge. The customer information shall be submitted to the commission for approval. A list of the available customer information publications and the customer's applicable rate schedule shall be furnished to each new customer. The customer information must, at a minimum, include the following:

(1) The utility's own customer rules;

(2) The title, address, and telephone numbers of the utility department or departments from which information can be secured or complaints filed, including a telephone number which customers may call in emergency situations;

(3) The deposit or guarantee requirements of the utility;

(4) A notice of the commission's regulation of the utility and the customer's right to appeal a utility's decision to the commission.

Existing customers shall be furnished with a copy of any changes in tariffs applicable to their service.

S.D. Admin. R. 20:10:16:02

3 SDR 2, effective 7/19/1976; 12 SDR 86, effective 11/24/1985; 12 SDR 151, 12 SDR 155, effective 7/1/1986; 13 SDR 40, effective 10/14/1986.

General Authority: SDCL 49-34A-4.

Law Implemented: SDCL 49-34A-3, 49-34A-4, 49-34A-27.