Section 835-RICR-20-00-2.11 - Meter Testing and FailuresA. A meter tests one hundred percent (100%) if after testing it conforms to the American Waterworks Association's standards or any meter testing standard approved by the PUC pursuant to R.I. Gen. Laws § 39-3-9, as amended. If a meter tests one hundred percent (100%), there shall be no adjustment to a customer's bill except where a bill has been estimated, in which case the bill will be adjusted based on the meter read out. 1. Meter Repaired or Replaced a. When a meter is removed for testing or repair and it does not test one hundred percent (100%), the customer shall notify the NBC in writing. In that instance, the bill shall be issued based upon the average daily rate of water consumption or discharge as shown by the meter for a ninety (90) day period after the meter has been returned to service and is in proper working order or after the meter is replaced. Any dispute of an estimated bill must be made within six (6) months of notification to the NBC that said failed meter has been repaired or replaced.b. If a meter has not been returned to service or replaced within thirty (30) days after removal, the bill shall be issued based upon the average daily rate of water consumption or discharge for the previous two (2) year period. Failure of a customer to replace or repair a meter shall result in consumption bills based upon estimated readings until such time as the meter is repaired or replaced.2. Dead Meter or Meter Unable to be Read a. If a meter fails to register any flow (i.e., dead meter), or if a meter is unable to be read, and has been in such condition for more than ninety (90) days, the bill shall be issued based upon one (1) or more of the following factors:(1) Estimated meter readings provided by the water supplier;(2) Estimated consumption that is comparable for a property of the same classification and occupancy;(3) After replacement of the meter, the average daily consumption or discharge as shown by the new meter for the ninety (90) day period following replacement, plus seasonal considerations.835 R.I. Code R. 835-RICR-20-00-2.11
Amended effective 10/27/2021