835 R.I. Code R. 835-RICR-20-00-2.10
Adjustments for leaks may be granted where it has been determined that a property was billed for water that did not enter the NBC's facilities during a specific time period. The customer shall contact the NBC within thirty (30) days of discovery of the leak and provide documentation from a licensed plumber supporting the occurrence and repair of the leak, along with a copy of the paid repair receipt. Said repairs must be completed within fifteen (15) days of notification to the NBC of said leak. The average usage for the property will be determined by meter readings obtained during subsequent site visits conducted by NBC staff. This average will be compared to the period in question, including seasonal considerations, to establish whether or not an adjustment is warranted. Customers seeking an adjustment must be current on payment of all charges not in dispute.
835 R.I. Code R. 835-RICR-20-00-2.10