Section 260-RICR-30-15-6.11 - Procedure for Handling ComplaintsA. The Department will accept written complaints from the public pertaining to practices of alarm companies and their installers which violate the provisions of the Statute and these Regulations, such violations pertaining to, but not limited to installation, service, repair, maintenance, alteration, or replacement of alarms or alarm systems; improper or defective workmanship, parts, and materials; false alarm; failure of alarm companies to comply with contractual obligations, and other conditions or situations covered by the Statute, the violation of which would lead the public to seek redress of complaint.B. When a written complaint is received, the Department shall determine whether or not the complaint concerns a violation of law or regulation. If a violation exists, the Department shall prepare and issue to the respondent a copy of the complaint and a request for written answer. Upon receipt of written answer, the Department shall hold a hearing convened in accordance with the Administrative Procedures Act before a designee of the Director. After the hearing, a written decision shall be issued which shall be the final agency determination.260 R.I. Code R. 260-RICR-30-15-6.11