Section 260-RICR-30-15-6.10 - Alarm System Service RequirementsA. Disclosure to Alarm System Subscribers1. Any alarm business as defined within the Statute, engaging in the initial sale, leasing, installation, scheduled maintenance, or monitoring of alarm devices or alarm systems shall enter into a written contract with the subscriber and shall: a. Disclose all information pertaining to the contract and its performance, the absence of which might mislead the subscriber to his detriment, including the extent and scope of all warranties or services offered by the installer.b. Provide the subscriber with a copy of the contract, which will allow the subscriber to review and be knowledgeable of its language prior to the execution of the contract.B. Emergency and Non-Emergency Service 1. Each alarm business licensed under the Statute shall maintain twenty-four (24) hour emergency service seven (7) days a week for its subscribers, delineated as follows: a. Each licensed alarm business shall maintain sufficient staff and shall maintain sufficient means of communication to be able to respond or communicate under normal circumstances or conditions within two (2) hours after a request has been made for emergency service of a subscriber's alarm system, maintained under warranty, written contract, or under verbal agreement at a prescribed fee for each response by the alarm business; such request for service being received by the alarm business from the subscriber of the alarm system, a duly authorized representative of the subscriber, or a duly sworn law officer of this state.b. Each licensed alarm business must be able to provide service to non-emergency requests for service or repair of a subscriber's alarm system made by the subscriber, the subscriber's authorized representative, or a duly sworn law officer of this state, on the day in which the request is made if the request is made between the hours of 12:00 midnight and 12:00 noon of the same day, or within a period of twenty-four (24) hours of the initial request for service if the request is made between the hours of 12:01 p.m. and 11:59 p.m. of a given day. The alarm business's published telephone number shall be staffed by an employee of the business, a qualified person, or telephone answering service. Electronic telephone message recording devices are not acceptable.C. Alarm System Warranty Required 1. An alarm system installed in a commercial, public, or residential building shall include a limited warranty on all devices for the period of one (1) year. The installation shall be done in accordance with the manufacturer's recommendations and good standards of the industry.D. Permission Required from Subscriber1. No person shall sell, install, maintain, repair, replace, operate, or adjust any alarm device or system on any premises, public or private, without consent and/or permission of the subscriber for whom alarm service is provided.2. Any alarm business or alarm agent found by the Department to be in violation of this section shall be subject to the penalties provided by R.I. Gen. Laws § 5-57-41.260 R.I. Code R. 260-RICR-30-15-6.10