Current through Register Vol. 54, No. 44, November 2, 2024
Section 56.141 - Dispute proceduresA notice of dispute, including termination disputes, must proceed, according to this section:
(1)Attempted resolution. If, at any time prior to the actual termination of service, a customer advises the public utility that the customer disputes any matter covered by this chapter, including, but not limited to, credit determinations, deposit requirements, the accuracy of public utility metering or billing or the proper party to be charged, the public utility shall attempt to resolve the dispute in accordance with § 56.151 (relating to general rule).(2)Termination stayed. Except as otherwise provided in this chapter, when a termination dispute or complaint has been properly filed in accordance with this subchapter, termination shall be prohibited until resolution of the dispute or complaint. However, the disputing party shall pay undisputed portions of the bill.The provisions of this §56.141 adopted June 16, 1978, effective 6/17/1978, 8 Pa.B. 1655; amended April 8, 1983, effective 4/9/1983, 13 Pa.B. 1250; amended October 7, 2011, effective 10/8/2011, 41 Pa.B. 5473.The provisions of this §56.141 amended under the Public Utility Code, 66 Pa.C.S. § § 331, 501, 504, 1301, 1305, 1401-1419, 1501 and 1504.
This section cited in 52 Pa. Code § 56.16 (relating to transfer of accounts); 52 Pa. Code § 62.224 (relating to POR programs); and 52 Pa. Code § 111.13 (relating to customer complaints).