Or. Admin. Code § 257-100-0040

Current through Register Vol. 63, No. 12, December 1, 2024

Section 257-100-0040 - Ignition Interlock Device Oversight Program Complaint Process

(1) OSP shall provide a complaint form and process, which allows a person to submit complaints, pursuant to ORS 813.670, regarding ignition interlock device manufacturer, manufacturer's representative, and service centers. OSP shall establish a process in which the person submits the complaint telephonically, electronically or by mail. The complaint form shall be available on OSP's website.

(2) OSP shall consider all complaints and investigate when determined appropriate.

(3) During a complaint investigation, the manufacturer's representative must make available to OSP upon request with written notice of reason, at no cost to OSP, any documents, reports, or audio recordings, if available, regarding the individual customer's account. Such records must be in a format acceptable to OSP and provided within seven calendar days from request.

Or. Admin. Code § 257-100-0040

TSD 3-2018, temporary adopt filed 09/24/2018, effective 09/24/2018 through 03/22/2019; TSD 2-2019, adopt filed 01/17/2019, effective 01/17/2019; TSD 3-2019, renumbered from 737-005-0140, filed 05/30/2019, effective 07/01/2019; OSP 24-2019, temporary amend filed 07/03/2019, effective 07/03/2019 through 12/29/2019; OSP 25-2019, amend filed 12/27/2019, effective 12/31/2019; OSP 3-2022, amend filed 05/20/2022, effective 5/20/2022

Statutory/Other Authority: ORS 813.600, ORS 813.660 & ORS 813.670

Statutes/Other Implemented: ORS 813.599 - 813.680