N.M. Admin. Code § 17.5.410.39

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.5.410.39 - FILING COMPLAINT WITH COMMISSION

A. Notice to customers. If the residential customer and utility are unable to resolve a dispute, the utility representative shall:

(1) advise the residential customer that if the complaint cannot be resolved to the parties' satisfaction, each has a right to file an informal or formal complaint with the commission; and

(2) give the residential customer the address and telephone number where the residential customer may file a complaint with the commission;

(3) if the residential customer is a member of a New Mexico tribe or pueblo, the utility shall advise the customer that he or she can request help with translation or other assistance by contacting the commission's consumer relations division at (888) 427-5772, who will contact the appropriate tribal or pueblo official for assistance.

B. Informal complaints by Native Americans. The commission's consumer relations division, to the extent practicable and consistent with applicable law, should process informal complaints filed by Native Americans in accordance with any applicable guidelines or directives established by the complainant's tribe or pueblo.

N.M. Admin. Code § 17.5.410.39

17.5.410.39 NMAC - Rp, 17.5.410.39 NMAC, 7-1-11