Part 410 - RESIDENTIAL CUSTOMER SERVICE BY GAS, ELECTRIC AND RURAL ELECTRIC COOPERATIVE UTILITIES
- Section 17.5.410.1 - ISSUING AGENCY
- Section 17.5.410.2 - SCOPE
- Section 17.5.410.3 - STATUTORY AUTHORITY
- Section 17.5.410.4 - DURATION
- Section 17.5.410.5 - EFFECTIVE DATE
- Section 17.5.410.6 - OBJECTIVE
- Section 17.5.410.7 - DEFINITIONS
- Section 17.5.410.8 - APPLICATION
- Section 17.5.410.9 - EXEMPTION AND VARIANCE
- Section 17.5.410.10 - RENDITION OF BILLS
- Section 17.5.410.11 - BUDGET PAYMENT PLANS
- Section 17.5.410.12 - CONTENTS OF BILLS
- Section 17.5.410.13 - PAYMENT STANDARDS
- Section 17.5.410.14 - FINANCE, SERVICE, CARRYING, PENALTY AND SPECIAL SERVICE CHARGES
- Section 17.5.410.15 - ESTIMATED BILLS
- Section 17.5.410.16 - RESIDENTIAL SECURITY DEPOSITS OR GUARANTEES
- Section 17.5.410.17 - METHODS TO ESTABLISH ACCEPTABLE CREDIT RATING
- Section 17.5.410.18 - AMOUNTS OF AND ACCOUNTING FOR SECURITY DEPOSITS
- Section 17.5.410.19 - REFUND OF DEPOSITS, TERMINATION OF GUARANTEES
- Section 17.5.410.20 - RECORD OF DEPOSITS
- Section 17.5.410.21 - INTERNAL UTILITY COMPLAINT PROCEDURES
- Section 17.5.410.22 - TESTING OF UTILITY METERS
- Section 17.5.410.23 - PUBLIC NOTICE OF RESIDENTIAL CUSTOMER RIGHTS
- Section 17.5.410.24 - NOTICE, AVAILABILITY AND PUBLIC ACCESS TO SCHEDULES
- Section 17.5.410.25 - ASSISTANCE TO CUSTOMERS
- Section 17.5.410.26 - REPORTS TO COMMISSION
- Section 17.5.410.27 - LINE EXTENSIONS
- Section 17.5.410.28 - COST OF LINE EXTENSION
- Section 17.5.410.29 - NOTICE OF AVAILABILITY OF ENERGY ASSISTANCE AND WINTER MORATORIUM PROTECTION
- Section 17.5.410.30 - WINTER MORATORIUM PROTECTIONS
- Section 17.5.410.31 - DISCONTINUANCE OF SERVICE
- Section 17.5.410.32 - PROHIBITIONS ON DISCONTINUANCE OF SERVICE
- Section 17.5.410.33 - REQUIREMENTS PRIOR TO DISCONTINUANCE OF SERVICE PURSUANT TO SUBSECTION B OF 17.5.410.31 NMAC
- Section 17.5.410.34 - EMERGENCY DISCONTINUANCE OF SERVICE
- Section 17.5.410.35 - RESTORATION OF SERVICE
- Section 17.5.410.36 - BILLING DISPUTES; NOTICE BY RESIDENTIAL CUSTOMER; PAYMENT OF UNDISPUTED AMOUNT
- Section 17.5.410.37 - SETTLEMENT OF DISPUTED AMOUNT
- Section 17.5.410.38 - ADJUSTMENT OF BILLS
- Section 17.5.410.39 - FILING COMPLAINT WITH COMMISSION
- Section 17.5.410.40 - INSTALLMENT AGREEMENTS
- Section 17.5.410.41 - FAILURE TO COMPLY WITH INSTALLMENT AGREEMENT
- Section 17.5.410.42 - CUSTOMERS' RIGHTS AND RESPONSIBILITIES
- Section 17.5.410.43 - MEDICAL CERTIFICATION FORM
- Section 17.5.410.44 - FINANCIAL CERTIFICATION FORM