N.M. Admin. Code § 17.5.410.37

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.5.410.37 - SETTLEMENT OF DISPUTED AMOUNT

A. When a utility and a residential customer settle a dispute, the utility and residential customer may enter into a settlement agreement to pay the amount of the bill. If applicable, any excess amount paid previously by the residential customer shall promptly be credited to the residential customer's account, and if the amount is in excess of twenty-five dollars ($25) and if so requested by the residential customer, the excess amount shall promptly be refunded.

B. If the terms of the settlement agreement extend beyond forty-five (45) days, it shall be considered an installment agreement and shall be subject to the requirements of 17.5.410.40 NMAC.

C. If a residential customer fails to comply with the settlement agreement, a utility shall notify the residential customer at least seven (7) days before discontinuing service that service will be discontinued.

D. A settlement agreement to pay an outstanding past due balance does not relieve the residential customer of the obligation to pay future bills on a current basis.

N.M. Admin. Code § 17.5.410.37

17.5.410.37 NMAC - Rp, 17.5.410.36 NMAC, 7-1-11