N.J. Admin. Code § 13:74-7.16

Current through Register Vol. 56, No. 24, December 18, 2024

Section 13:74-7.16 - Account wagering system records maintenance; account disputes

(a) The account wagering licensee shall maintain complete records of every deposit, withdrawal, wager and winning payoff for each account wager, which records shall be made available to the Commission upon request.

(b) For account wagers and other transactions made by telephone, the account wagering licensee shall make a voice recording of the entire transaction and shall not accept any such wager or transaction if the voice recording system is inoperable. The voice recording of the account holders finalization of the wager, as required by N.J.A.C. 13:74-7.6(b), shall be deemed to be the actual wager or record of transaction, regardless of what wager was recorded by the pari-mutuel system. The voice recording records shall be made available to the Commission upon request.

(c) For account wagers or transactions made by computer or other electronic means approved by the Commission, the account wagering licensee shall maintain a printable record of the entire transaction and shall not accept any such wager or transaction if the printable record system is inoperable. The record of the finalization of the wager, as required by N.J.A.C. 13:74-7.6(b), shall be deemed to be the actual wager or record of transaction, regardless of what wager was recorded by the pari-mutuel system. The records shall be made available to the Commission upon request.

(d) For account wagers or transactions made by an account holder in-person at an off-track wagering facility or permitted racetrack facility, the account wagering licensee shall maintain a printable record of the entire transaction and shall not accept any such wager or transaction if the printable record system is inoperable. The record of the finalization of the wager, as required by N.J.A.C. 13:74-7.6(b), shall be deemed to be the actual wager or record of transaction, regardless of what wager was recorded by the pari-mutuel system. The records shall be made available to the Commission upon request.

(e) The account wagering licensee shall provide each account holder, upon reasonable request and consistent with its internal control policies, with a statement of account showing each wagering deposit, each wagering account withdrawal, each credit to the wagering account, and each debit to the wagering account made during the time period reported by the account statement. The account holder may dispute any transaction in accordance with the account wagering licensees dispute resolution procedure, which procedure shall be set forth in the account wagering licensee's internal control procedures. In any dispute initiated in accordance with such procedure, or as otherwise permitted by the account wagering licensee in its discretion, the account holder shall have the right to review the voice recorded or printable record of his or her wagering account transaction or wager as described in (b), (c) and (d) above. The decision of the account wagering licensee as to any dispute shall not be the subject of any appeal to the Commission, and shall constitute a final decision. The records referred to in this subsection shall be made available to the Commission upon request.

(f) The account wagering licensee shall maintain all records required by this section for a period of time consistent with the ability of an account holder to dispute a transaction consistent with its internal control procedures and, except as otherwise noted within this subsection, for a period of not less than six months from the date of the related wagering transaction. All telephone voice recordings of wagering transactions shall be maintained for a period of not less than 30 days from the date of the related wagering transaction. All wagering account applications or amendments thereto shall be retained by the account wagering licensee for a minimum period of one year following the rejection of the application by the account wagering licensee, or where an account has been established, for a minimum period of one year following the closure of the related wagering account.

N.J. Admin. Code § 13:74-7.16