Section Puc 3004.08 - Bill Disclosure Information(a) The CNGS shall include on any bills it issues or which are issued on its behalf, the following information:(1) The starting and ending date of the billing period;(2) Any fixed monthly charges;(3) The price structure for natural gas therm usage and all other applicable billing determinants;(4) The total number of therms used during the billing period;(5) For those CNGSs providing separate bills, a statement that the customer's meter readings are available on the LDC's bill;(6) Any applicable penalty date, including, but not limited to, penalties for late payments, and the related penalty amount;(7) Any other factors necessary to compute the charges;(8) An itemized breakdown of the charges, including any late fee, penalty, or aggregation fee, if applicable, and the name of the company or other entity assessing the charge;(9) The telephone number, e-mail address, and toll free telephone number, if available, of the CNGS's customer service department or customer service contact person; (10) A statement that the customer has the right to file a complaint with the commission after the customer has attempted to resolve the dispute with the CNGS; and(11) The toll free telephone number of the commission's consumer services and external affairs division.(b) Upon request of a customer, the CNGS shall provide the customer with a clear and concise statement of the customer's actual consumption for each billing period during the prior year or the months in which the CNGS sold natural gas to the customer.N.H. Admin. Code § Puc 3004.08
Amended by Volume XXXIX Number 16, Filed April 18, 2019, Proposed by #12757, Effective 6/1/2019, Expires 6/1/2029.