Section Puc 3004.02 - Provision of Information to Customers by Competitive Natural Gas Suppliers(a) Each CNGS shall provide to each of its customers a written statement regarding terms of service within 3 business days of entering into an agreement to sell natural gas.(b) Each CNGS shall include in the written statement disclosing the terms of service required by (a) above the following: (1) The name, business address, telephone number, toll free telephone number, if available, and e-mail address of the CNGS;(2) All fixed and variable prices of the service being offered to the customer, including an explanation of any variable price and the circumstances that would cause the price to vary;(3) The due date of bill payments and the consequences of late payments, including the amount of any late payment fee or the interest or finance charge assessed for late payments;(4) The duration of the CNGS's commitment for price, terms, and conditions;(5) A statement that the CNGS's price does not include other costs, including, but not limited to, the price of natural gas transportation and distribution;(6) The duration of the customer's commitment to purchase from the CNGS, including a statement that the customer has a right to change its CNGS, subject to the terms of the commitment;(7) Any fees payable to the CNGS for early termination of the natural gas supply agreement by the customer;(8) Any other fees, penalties, or charges for which the customer would be responsible;(9) An explanation of how the customer will be billed for natural gas supplier service and the name, address, and telephone number of the CNGS's billing agent, if any;(10) A description of the CNGS's dispute resolution process available to the customer;(11) The toll free telephone number of the commission's consumer services and external affairs division and a statement that customers may contact the commission if they have any questions about their rights and responsibilities;(12) Deposit requirements, if any, and the rate of interest paid on any required deposits;(13) A statement that, by accepting the terms of service, the customer affirmatively consents to the LDC sharing billing and payment information with the CNGS, including the customer's participation in any budget billing or extended payment arrangements; and(14) A statement that the CNGS shall not release confidential customer information, except as otherwise permitted under Puc 3004.11, without written authorization from the customer, and a description of confidential customer information and any other information considered confidential by the CNGS.(c) The disclosure statement required by this section shall be written in plain language, and be legibly typed or printed in a font size no smaller than 12 point.(d) A CNGS shall not rely on an aggregator to satisfy any of its obligations required by this chapter unless: (1) The CNGS has a written agreement with an aggregator specifying that the aggregator accepts the obligations of the CNGS pursuant to this chapter;(2) The CNGS agrees to provide a copy of the written agreement pursuant to (1) above at the Commission's request; and(3) The CNGS accepts all financial responsibility for any remedies or damages as a result of the aggregator's failure to satisfy the CNGS' obligations pursuant to this chapter.N.H. Admin. Code § Puc 3004.02
#7811, eff 12-28-02; ss by #9796-A, eff 9-25-10
Amended by Volume XXXIX Number 16, Filed April 18, 2019, Proposed by #12757, Effective 6/1/2019, Expires 6/1/2029.