Section Puc 311.01 - Requirements(a) Utilities shall submit a change on behalf of a customer from the customer's selection of a CEPS to the utility's default energy service upon the request of a customer or indirectly by a competitive energy supplier on behalf of the customer.(b) A customer may request the change of supply service described in (a) above verbally or in writing.(c) Each utility shall maintain records of verification of customer authorization for a minimum period of 2 years after obtaining the verification.(d) All requests to change supply service to the utility's default energy service shall be initiated by the customer.(e) Verification of verbal authorization shall be documented via the utility recording of the conversation between the call center representative and the customer.(f) Verification of written authorization shall be documented by a letter, e-mail or other form of written communication from the customer to the utility.(g) A utility shall provide the commission with proof of valid customer authorization whenever requested by the commission in connection with the investigation of a customer complaint.(h) A utility who fails to obtain customer authorization in accordance with this section and initiates a customer change in service to the utility shall:(1) Be liable for all charges billed to the customer as a result of the change in service;(2) Be liable for all charges for electricity it billed to the customer; and(3) Be subject to the penalty and other enforcement provisions pursuant to RSA 374:28-a.N.H. Admin. Code § Puc 311.01
Amended byVolume XXXIV Number 24, Filed June 12, 2014, Proposed by #10603, Effective 5/21/2014, Expires5/21/2024 .