Section Puc 1205.05 - Disconnection of Service to Customers with Expired Medical Emergency Certifications(a) The utility shall be required to follow the steps set forth in Puc 1205.05(b) through (i) one time within the 9-month period following the expiration of the medical emergency certification.(b) The issuance of any notice of disconnection shall be done in accordance with Puc 1203.11(g) and content of the notice shall comply with the provisions of Puc 1203.11(b).(c) The notice of disconnection shall provide contact information for both the utility and the commission's consumer division.(d) No less than 2 calendar days but no more than 8 calendar days prior to the date of the proposed disconnection of service, personal contact shall be made with the customer or an adult residing at the premises. The contact may be made by telephone or in person.(e) If no personal contact is made as described in (d) above, no disconnection shall occur unless the utility complies with (f) and (i) below.(f) The utility may proceed with a field visit on or after the disconnection date stated in the disconnection notice as follows:(1) If an adult resident of the premises is not at home, the utility shall leave a notice in a conspicuous location at the premises and shall leave the premises without disconnecting the service; or(2) If an adult resident of the premises is at home, the utility shall ask if the medical emergency still exists and inform the adult resident of the process for providing a certification of medical emergency as described in Puc 1205.02(b) and (d). If no medical emergency exists, the utility may proceed with the service disconnection in accordance with Puc 1203.11.(g) The notice required in (f)(1) above shall advise the customer;(1) The medical emergency certification on the customer's account has expired;(2) There is an unpaid past due balance on the account;(3) The utility was at the premises that day to disconnect the utility service;(4) To contact the utility to make arrangement for payment; and(5) The utility will return the following week to disconnect service unless the customer contacts the utility.(h) For the purposes of this section, the 8 business day limitation established in Puc 1203.11(m) shall begin upon the provision of notice pursuant to (f)(1) above.(i) Prior to disconnecting the service of a customer with whom no personal contact was made, a supervisor at the utility shall review the account.N.H. Admin. Code § Puc 1205.05
Amended by Volume XL Number 19, Filed May 7, 2020, Proposed by #13031, Effective 6/9/2020, Expires 6/9/2030.