N.H. Admin. Code § He-M 402.08

Current through Register No. 50, December 12, 2024
Section He-M 402.08 - Quality Improvement
(a) The department shall conduct announced or unannounced quality assurance reviews of PSAs to assure that such services and programs are operated in accordance with the department's rules and contract provisions.
(b) A PSA shall perform active monitoring and comprehensive quality assurance activities including, at a minimum:
(1) Participation in quality improvement reviews conducted by the department;
(2) Member satisfaction surveys;
(3) Review of personnel files for completeness; and
(4) Review of the complaint process.

N.H. Admin. Code § He-M 402.08

#2038, eff 7-1-82; ss by #2711, eff 5-16-84; ss by #5130, eff 5-1-91, EXPIRED: 5-1-97

New. #8445, eff 10-6-05

Amended by Volume XXXVII Number 23, Filed June 8, 2017, Proposed by #12193, Effective 5/26/2017, Expires 5/26/2027.