Section He-M 204.11 - Special Requirements for Facilities The following requirements shall apply to complaints relative to facilities:
(a) All complaints shall be submitted to the designated facility complaint investigator for resolution in accordance with He-M 204.05 and 204.06;(b) Formal resolutions shall be completed in accordance with He-M 204.08, including investigating and attempting to resolve the complaint to the satisfaction of the individual, within 20 business days of receipt of a complaint or after the individual requests initiation of the formal resolution process unless the individual authorizes an extension of time;(c) Designated facility complaint investigators shall submit reports containing the required elements described in He-M 204.08(f) to the facility administrator;(d) Based on the report, the facility administrator shall determine whether or not the complaint is founded and issue orders for corrective action, in the event that the complaint is founded, within 10 business days of receiving the report;(e) Designated facility complaint investigators shall not have responsibility for: (1) Direct provision of services to a individual on whose behalf a complaint is forwarded for investigation; and(2) The risk management activities of the facility;(f) The facility administrator shall forward the decision to the individual immediately;(g) Facilities shall record the following information: (1) The nature of the complaint;(2) The method of the resolution, whether formal or informal;(3) The outcome of the formal resolution, whether founded or unfounded; and(4) The length of time to resolve the complaint from the filing of the complaint to the resolution; (h) Facilities shall report the information recorded in (g) above to OCLS annually; and(i) For any complaints involving allegations of seclusion or restraint of children in schools and treatment facilities, the facility shall comply with the notice and reporting requirements of RSA 126-U:7 and 10.N.H. Admin. Code § He-M 204.11
(See Revision Note at part heading for He-M 204) #5868, eff 7-15-94, EXPIRED 7-15-00
New. #9850, eff 1-20-11
Amended by Volume XXXIX Number 10, Filed March 7, 2019, Proposed by #12731, Effective 2/22/2019, Expires 8/21/2019.Amended by Volume XXXIX Number 41, Filed October 10, 2019, Proposed by #12878, Effective 9/25/2019.