Section En 1203.14 - Social Service Assistance(a) The utility shall provide the names and addresses of those social service organizations in its franchise area, known to the utility as providing possible assistance with the payment of utility bills, to its customers who are experiencing difficulty in paying utility bills.(b) The utility shall make arrangements with social service organizations that might provide assistance so that the utility will receive notice by telephone or in writing, within 4 business days of a customer's application for assistance, that the social service organization will agree to pay an amount equal to the customer's average bill.(c) The utility shall continue to provide utility service to the customer for 10 calendar days following notification from the customer or social service organization of a scheduled appointment for a review of the customer's eligibility for assistance with the payment of utility bills.(d) When a social service organization notifies the utility that the organization has agreed to pay the current bill of the customer each month, the utility shall treat the social service organization as the party responsible for payment of bills.(e) The utility shall provide the customer with a monthly accounting of the customer's billing and payment history during the period when the social service organization is making payments.(f) Notice of disconnection shall not be sent to any customer receiving monthly assistance with the payment of the customer's utility bill from a social service organization unless the utility has determined that the customer's assistance from the organization has been fully spent down or is no longer available for payment of current utility bills.N.H. Admin. Code § En 1203.14
Derived from Number 24, Filed June 13, 2024, Proposed by #13986, Effective 5/30/2024, Expires5/30/2034 (see Revision Note at chapter heading for En 1200).