Service records are an indispensable tool OVR/OVRB/OBD uses to maintain and improve the quality of its operations and to test the effectiveness of the services it provides.
Good service records are essential for:
* Supervising and evaluating the effectiveness of the VR program;
* Ensuring the provision of counseling and planned services; and
* Verifying that service provision meets the criteria established by law and regulations.
The recorded information about a client should always be accurate and reliable. If there are any contradictory reports, they are to be fully explained or reconciled in the case record. Reported observations or generalizations about a client should be recorded in such a way that the reliability of the reports can be determined. The source of all recorded data about the client should be clearly indicated.
The service record should indicate the nature and extent of professional contribution to the progress of the case. It should include any problems the counselor encountered in working with the client or helping secure services from other community agencies. There should be enough information in the record to indicate whether treatment was successful, the client developed the vocational skills that were planned, and the counseling and guidance provided resulted in an improvement in the client's situation.
32 Miss. Code. R. 10-2-2.1