A counselor may not close an individual's record of services prior to making an eligibility determination unless:
* The individual declines to participate in, or is unavailable to complete, an assessment for determining eligibility and priority for services, and
* The counselor has made a reasonable number of attempts to contact the individual or, if appropriate, the applicant's representative to encourage the individual's participation.
32 Miss. Code. R. 10-12-12.2