Md. Code Regs. 10.67.09.03-2

Current through Register Vol. 51, No. 25, December 13, 2024

Section 10.67.09.03-2 - Provider Complaints - Time Frames for MCOs to Respond to the Department

An MCO shall:

A. Acknowledge provider grievances within 3 business days;

B. Provide findings to the Department within 5 days; and

C. Provide a corrective action plan to the Department within 10 days from the date of the request.

Md. Code Regs. 10.67.09.03-2

Regulations .03-2 recodified from 10.09.71.03-2 effective 46:22 Md. R. 976, eff. 11/1/2019