65- 407 C.M.R. ch. 200, § 2
Notice of scheduled outages shall be provided as follows:
Each telecommunications carrier shall notify the Commission electronically, pursuant to the Contact Protocol, ten business days prior to any scheduled outage that is expected to exceed 30 minutes of duration and 90,000 user minutes or 1,350 DS3 minutes. If a telecommunications carrier determines that exigencies exist which necessitate that an outage be scheduled sooner than would permit such notice, the telecommunications carrier shall notify the Commission within 120 minutes after it makes such a determination. The notification required by this subsection shall include the information required by Section 3.
Upon request by the Director of Technical Analysis or his/her designee, within 30 days after such request the telecommunications carrier shall submit, pursuant to the Contact Protocol, a Final Outage Report. The Final Outage Report shall contain the information required by Section 3.
Notice of unscheduled outages shall be provided as follows:
Each telecommunications carrier shall notify the Commission, as provided by the Contact Protocol, within 120 minutes of discovering that it has experienced, with respect to any facility that it owns, operates, leases, or otherwise utilizes, an outage of at least 30 minutes duration that potentially affects at least 90,000 user minutes or 1,350 DS3 minutes. The notification required by this subsection shall include the information required by Section 3.
Upon request by the Director of Technical Analysis or his/her designee, within 30 days after such request the telecommunications carrier shall submit, pursuant to the Contact Protocol, a Final Outage Report. The Final Outage Report shall contain the information required by Section 3.
Within 120 minutes after service is restored from an outage, the telecommunications carriers shall so notify the Commission pursuant to the Contact Protocol.
Immediately after service is restored following an outage that affected the transmission of E9-1-1 and other emergency calls, the telecommunications carrier shall conduct testing to ensure that E9-1-1 calls can be completed successfully from each affected wire center. Notice of the successful completion of such E9-1-1 tests at each wire center shall be provided to the Commission within one hour of the restoration of service and shall comply with all provisions of the Contact Protocol.
65- 407 C.M.R. ch. 200, § 2