Section 407-200-1 - DEFINITIONSA. Contact Protocol. "Contact Protocol" means the most recent version of the notice procedure and contact list periodically updated and issued by the Director of the Commission's Technical Analysis Division pursuant to Chapter 130 § 3(5).B. DS3 Minutes. "DS3 Minutes" means the mathematical result of multiplying the duration of an outage, expressed in minutes, by the number of operating DS3 circuits that are affected by an outage.C. Outage. An "outage" is any significant degradation in the ability of an end user to establish and maintain a channel of communications as a result of failure or degradation in the performance of a telecommunications carrier's network or equipment.D. Telecommunications Carrier. A "telecommunications carrier" is any person, association, corporation, or other entity that provides intrastate telecommunications services, whether or not that entity is a public utility. Telecommunications carrier includes all interexchange carriers (IXCs) and all local exchange carriers (LECs).E. User Minutes. "User minutes" means the mathematical result of multiplying the duration of an outage, expressed in minutes, by the number of working telephone numbers potentially affected by the outage.F. Working Telephone Number. A "working telephone number" is the number of telephone numbers, including DID numbers, or numbers behind a PBX or Centrex service, working immediately prior to an outage.65- 407 C.M.R. ch. 200, § 1