Upon receipt of the licensee's response, or after 20 days have elapsed from the licensee's receipt of notice and no response has been received, the board will ordinarily assign an inspector or the Executive Director to inspect the unit. Alternatively, board staff may conduct an inspection prior to receipt of the licensee's response or expiration of the 20-day response period.
The board may decline to assign an inspector if the board dismisses the complaint upon consideration of the licensee's response, or determines that the licensee has satisfactorily remedied the circumstances that led to the filing of the complaint.
02-385 C.M.R. ch. 370, § 4