La. Admin. Code tit. 42 § XV-1135

Current through Register Vol. 50, No. 11, November 20, 2024

Section XV-1135 - Sports Wagering Platforms; Duties of Operator

A. To ensure the protection of players, a sports wagering platform shall identify the person that is the operator.

B. The operator shall provide a set of terms and conditions readily accessible to the player on its sports wagering platforms.

C. The operator shall provide a readily accessible privacy policy to the player on its sports wagering platforms. The privacy policy shall state the information that is required to be collected, the purpose for information collection, and the conditions under which information may be disclosed. Any information about a player-us sports wagering account that is not subject to disclosure pursuant to the privacy policy shall be kept confidential, except where the release is required by law or requested by the corporation. Player information shall be securely erased from hard disks, magnetic tapes, solid state memory, and other devices before the device is decommissioned. If erasure is not possible, the storage device must be destroyed.

D. An operator shall ensure that wagering on its sports wagering platform complies with the Act, these rules, and any requirements of the corporation. An operator shall comply with AML standards, Federal and state law, and the limitations set forth in R.S. 47:9099.

E. The operator shall have procedures that do all of the following prior to operating in this state:

1. prevent unauthorized withdrawals from a sports wagering account by the operator or others;

2. make clear that funds in a sports wagering account are not the property of the operator and are not available to the operator-us creditors;

3. ensure any amounts won by a player from a sports wager is deposited into the player-us account within one day from the time of the event, unless the wager is part of an investigation;

4. ensure players can withdraw the funds maintained in their sports wagering accounts in accordance with the Act and these rules;

5. allows a player to permanently close his sports wagering account at any time for any reason;

6. offers players access to their play history and account details;

7. prevent all persons from tampering with or interfering with the operation of sports wagering or sports wagering equipment.

F. The operator shall establish procedures for a player to report complaints to the operator regarding whether his sports wagering account has been misallocated, compromised, or otherwise mishandled, and a procedure for the operator to respond to those complaints. The operator shall maintain a record of all complaints for a period of five years.

1. A player who believes his account has been misallocated, compromised, or otherwise mishandled may notify the corporation. Upon notification, the corporation shall investigate the claim and may take any action the corporation deems appropriate pursuant to the provisions of the Act or these rules.

G. If a session is terminated due to player inactivity, the player-us device must display to the player that the session has timed out and inform him of the steps needed to be taken to reestablish the session. If the session is terminated due to a player inactivity timeout, no further participation is permitted unless and until a new session is established by the player. This process shall include, at a minimum, the manual entry of the player-us secure password or an alternate form of authentication approved by the corporation.

H. With the approval of the corporation, the operator shall cooperate with investigations conducted by sports governing bodies or law enforcement agencies. However, an operator shall not share any information that would interfere or impede a criminal investigation or an investigation of the corporation. Information shared under this subsection by an operator or a sports governing body is confidential, unless disclosure is required by the corporation or court order for enforcement or legal purposes.

La. Admin. Code tit. 42, § XV-1135

Promulgated by the Louisiana Lottery Corporation LR 471886 (12/1/2021).

AUTHORITY NOTE: Promulgated in accordance with R.S. 47:9001 et seq.