Section 15-319-46 - Procedures for contesting discontinuation of water service(a) If a consumer wishes to dispute a proposed discontinuance of service, the consumer shall, at least ten days prior to discontinuance, request a billing conference. Once a billing conference is requested, the executive director shall schedule the conference at the earliest reasonable opportunity for the consumer, and in no case more than ten days from the request. The consumer shall be given the option of having the conference in person or via telephone.(b) At the billing conference, the consumer may submit evidence, present and cross examine witnesses, and bring in an interpreter or representative to aid in presenting the consumer's case. The consumer shall have the right to see the corporation's records concerning the consumer's account, and the consumer shall have the right to a reasonable explanation for any matter concerning the proposed discontinuation of service. The executive director shall exercise impartial judgment in deciding the merits of the consumer's case.(c) The executive director shall be empowered to correct any billing errors and to make any necessary remedial acts, including a stay, to make a just and fair resolution of the matter. The executive director shall make a final written decision within three business days of the conference. The executive director's final written decision shall be the final decision of the corporation.[Eff 10/23/2022] (Auth: HRS § 201H-4) (Imp: HRS § 201H-9)