Rule 511-7-1-.13 - Complaints(1) All complaints regarding a Health Care Provider or a Volunteer which do not contemplate formal legal action as described in Rule 511-7-1-.12 must be submitted to the Department by certified mail or personal delivery. Complaints may involve, but are not restricted to, the following issues: (a) Privacy and confidentiality violations; and(b) Discrimination on the basis of race, color, age, sex, sexual orientation, marital status, religion, physical or mental disability, national origin, pregnancy, or any other protected bases with regard to the provision of Health Care.(2) The complainant shall sign a sworn statement indicating the nature of the complaint, the date on which the event giving rise to the complaint occurred, the identity of the complainant, and witnesses, if any.(3) Within thirty days' receipt of the complaint, the Department shall conduct an informal investigation utilizing the facts submitted by the complainant, as well as any other independent, verifiable information available, and shall submit a written response to the complainant on its findings and recommendations.Ga. Comp. R. & Regs. R. 511-7-1-.13
O.C.G.A. Secs. 31-2A-6, 31-8-200.
Original Rule entitled "Complaints" adopted. F. Sep. 20, 2013; eff. Oct. 10, 2013.