12 Colo. Code Regs. § 2510-1-10.505

Current through Register Vol. 47, No. 22, November 25, 2024

Section 12 CCR 2510-1-10.505 - COLORADO LONG-TERM CARE OMBUDSMAN (CLTCO) COMPLAINTS AND APPEALS

10.505.1Colorado Long-Term Care Ombudsman Complaints [Rev. eff. 12/1/10]

A. Complaints made involving actions or inactions by the CLTCO shall be filed with the SUA within thirty (30) calendar days of adverse action.

B. The SUA shall investigate and resolve the complaint.

C. The complainant shall be notified in writing of the resolution within fifteen (15) working days. This notice shall include:

1. A summary of the concern or issue;

2. The results of the investigation into the complaint and the resolution of the concern; and,

3. Notification to the complainant of his/her right to appeal the decision if he/she is dissatisfied with the resolution, and instructions for making such an appeal.

4. This written response shall include notification of the complainant's rights to an Administrative Law Judge hearing as described in Section 10.507 if he/she is dissatisfied with the resolution of the appeal, and instructions for requesting such a hearing.

12 CCR 2510-1-10.505

39 CR 01, January 10, 2016, effective 2/1/2016