12 Colo. Code Regs. § 2510-1-10.504

Current through Register Vol. 47, No. 22, November 25, 2024

Section 12 CCR 2510-1-10.504 - LOCAL LONG-TERM CARE (LTC) OMBUDSMAN COMPLAINTS AND APPEALS

10.504.1Local Long-Term Care Ombudsman Complaints [Rev. eff. 12/1/10]

A. Complaints made involving actions or inactions by a Local LTC ombudsman shall be filed with the appropriate AAA within thirty (30) calendar days of the date of the incident.

B. The AAA Director shall investigate and resolve the complaint.

C. The complainant shall be notified, in writing, by the AAA Director of the resolution within fifteen (15) working days of receipt of the complaint. This notice shall include:

1. A summary of the concern or issue;

2. The results of the investigation into the complaint and the resolution of the concern; and,

3. Notification to the complainant of his/her right to appeal the decision if he/she is dissatisfied with the resolution, and instructions for making such an appeal.

D. If the complainant is dissatisfied with the complaint resolution by the AAA, a written appeal may be filed with the SUA Director within ten calendar days of the decision.

E. The SUA Director or designee shall complete a review of the complaint and complaint resolution, including all pertinent documentation or new information that may be available, and provide a written response to the complainant within fifteen (15) working days of receipt of the appeal. This decision is final.

12 CCR 2510-1-10.504

39 CR 01, January 10, 2016, effective 2/1/2016