Section 201.504 - Informal Proceedings; Refunds(a) The board by rule shall adopt procedures governing:(1) informal disposition of a contested case under Section 2001.056, Government Code; and(2) an informal proceeding held in compliance with Section 2001.054, Government Code.(b) Rules adopted under Subsection (a) must:(1) provide the complainant and the license holder an opportunity to be heard; and(2) require the presence of a representative of the attorney general or the board's legal counsel to advise the board or the board's employees.(c) Subject to Subsection (d), the board may order a license holder to pay a refund to a consumer as provided in an agreement resulting from an informal settlement conference instead of or in addition to imposing an administrative penalty under this chapter.(d) The amount of a refund ordered as provided in an agreement resulting from an informal settlement conference may not exceed the amount the consumer paid to the license holder for a service regulated by this chapter. The board may not require payment of other damages or estimate harm in a refund order.Amended By Acts 2005, 79th Leg., Ch. 1020, Sec. 30, eff. 9/1/2005.Amended By Acts 2005, 79th Leg., Ch. 1020, Sec. 31, eff. 9/1/2005. Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. 9/1/1999.