Section 201.156 - Board Duties Regarding Complaints(a) The board by rule shall:(1) adopt a form to standardize information concerning complaints made to the board; and(2) prescribe information to be provided to a person when the person files a complaint with the board.(b) The board shall provide reasonable assistance to a person who wishes to file a complaint with the board.(c) The board by rule shall adopt procedures concerning:(1) the retention of information files on license holders; and(2) the expunction of files on license holders, including complaints, adverse reports, and other investigative information on license holders. Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. 9/1/1999.