Section 843.205 - Member's Handbook; Information About Complaints and Appeals(a) In this section, "major population" means a group constituting 10 percent or more of the enrolled population of the health maintenance organization.(b) A health maintenance organization shall establish procedures to:(1) provide to an enrollee a member handbook and materials relating to the complaint and appeals process in the languages of the major populations of the enrolled population; and(2) provide access to a member handbook and the complaint and appeals process to an enrollee who has a disability that affects the enrollee's ability to communicate or read.Added by Acts 2001, 77th Leg., ch. 1419, Sec. 1, eff. 6/1/2003.