Tex. Health & Safety Code § 324.102
Current with legislation from the 2023 Regular and Special Sessions signed by the Governor as of November 21, 2023.
A facility shall establish and implement a procedure for handling consumer complaints, and must make a good faith effort to resolve the complaint in an informal manner based on its complaint procedures. If the complaint cannot be resolved informally, the facility shall advise the consumer that a complaint may be filed with the department and shall provide the consumer with the mailing address and telephone number of the department.
Tex. Health and Safety Code § 324.102