Section 68-11-207 - Suspension or revocation of license - Grounds - Procedure - Probation(a) The commission may suspend or revoke the license issued under this part on any of the following grounds:(1) A violation of this part or of the rules and regulations or minimum standards issued pursuant to this part, or, in the event of a nursing home that has entered into an agreement with the commission to furnish services under Title XVIII or XIX of the Social Security Act (42 U.S.C. § 1395 et seq. and 42 U.S.C. § 1396 et seq.), respectively, any of the requirements for participation in the medical assistance program set out in title 42 of the Code of Federal Regulations, to such an extent that the commission considers the licensee a chronic violator;(2) Permitting, aiding or abetting the commission of any illegal act in such institutions; or(3) Conduct or practice found by the commission to be detrimental to the welfare of the patients in such institutions.(b) In imposing the sanctions authorized in this section, the commission may consider all factors that it deems relevant, including, but not limited to, the following:(1) The degree of sanctions necessary to ensure immediate and continued compliance;(2) The character and degree of impact of the violation on the health, safety and welfare of the patients in the facility;(3) The conduct of the facility against whom the notice of violation is issued in taking all feasible steps or procedures necessary or appropriate to comply or correct the violation; and(4) Any prior violations by the facility of statutes, regulations or orders of the commission.(c) The commission may, in its discretion, after the hearing, hold the case under advisement and make a recommendation as to requirements to be met by the facility in order to avoid either suspension or revocation of license or suspension of admissions.(d) The commission shall promulgate regulations defining the sanction structure and associated penalties.(e)(1) In addition to the authority granted in subsections (a)-(d) and in § 68-11-252, the commission shall have the authority to place a facility on probation. In the case of a nursing facility, to be considered for probation, a nursing facility must have had at least two (2) separate substantiated complaint investigation surveys within six (6) months, where each survey had at least one (1) deficiency cited at the level of substandard quality of care or immediate jeopardy, as those terms are defined at 42 CFR 488.301. None of the surveys may have been initiated by an unusual event or incident self-reported by the nursing facility.(2) If a facility meets the criteria for a violation pursuant to regulations established by the commission or, in the case of a nursing facility, meets the criteria pursuant to subdivision (e)(1), the commission may hold a hearing at its next regularly scheduled meeting to determine if the facility should be placed on probation. Prior to initiating the hearing, the commission shall provide notice to the facility detailing what specific noncompliance the commission has identified that the facility must respond to at the probation hearing.(3) Prior to imposing probation, the commission may consider and address in its findings all factors that it deems relevant, including, but not limited to, the following: (A) What degree of sanctions is necessary to ensure immediate and continued compliance;(B) Whether the noncompliance was an unintentional error or omission, or was not fully within the control of the facility;(C) Whether the facility recognized the noncompliance and took steps to correct the identified issues, including whether the facility notified the commission of the noncompliance, either voluntarily or as required by state law or regulations;(D) The character and degree of impact of the noncompliance on the health, safety and welfare of the patient or patients in the facility;(E) The conduct of the facility in taking all feasible steps or procedures necessary or appropriate to comply or correct the noncompliance; and(F) The facility's prior history of compliance or noncompliance.(4) If the commission places a facility on probation, the facility shall detail in a plan of correction those specific actions that, when followed, will correct the noncompliance identified by the commission.(5) During the period of probation, the facility shall make reports on a schedule determined by the commission. These reports shall demonstrate and explain to the commission how the facility is implementing the actions identified in its plan of correction. In making such reports, the commission shall not require the facility to disclose any information protected as privileged or confidential under any state or federal law or regulation.(6) The commission is authorized at any time during the probation to remove the probational status of the facility's license, based on information presented to it showing that the conditions identified by the commission have been corrected and are reasonably likely to remain corrected.(7) The commission shall rescind the probational status of the facility, if it determines that the facility has complied with its plan of correction as submitted and approved by the commission, unless the facility has additional noncompliance that warrants an additional term of probation.(8) A single period of probation for a facility shall not extend beyond twelve (12) months. If the commission determines during or at the end of the probation period that the facility is not taking steps to correct noncompliance or otherwise not responding in good faith pursuant to the plan of correction, then the commission may take additional action as authorized by law. The executive director may, by written order, extend the probationary period.(f) The hearing to place a facility on probation and judicial review of the commission's decision shall be in accordance with the Uniform Administrative Procedures Act, compiled in title 4, chapter 5.(g) This section in no way relieves any party from the responsibility to report suspected adult abuse, neglect or exploitation to, or to share information with, the adult protective services program in accordance with the Tennessee Adult Protection Act, compiled in title 71, chapter 6, part 1.(h) After determinations of violations have been made that are subsequent to any complaint investigation survey that could lead to a suspension or revocation of the license of a nursing home or the loss of federal funds relating to any agreement to furnish services by a nursing home under Title XVIII of the Social Security Act (42 U.S.C. § 1395 et seq.) or Title XIX of the Social Security Act (42 U.S.C. § 1396 et seq.), and unless the immediate protection of the health and safety of the residents of a nursing home requires otherwise, the commission shall seek to provide, if practicable, a period of up to thirty (30) days for further fact finding relative to violations and their correction before any findings that would require the suspension or revocation of license or the loss of federal funds.(i)(1) Homes for the aged, traumatic brain injury residential homes, assisted care living facilities, and adult care homes shall inform residents verbally and in writing of their right to file a complaint with the state at any time, the process for filing a complaint, and contact information for filing a complaint. The facility shall also advise residents of the availability of a long-term care ombudsman and how to contact the ombudsman for assistance. Verbal and written communication to the resident must indicate, at a minimum, that complaints regarding suspected adult abuse, neglect, or exploitation must be reported to the adult protective services program. Complaints regarding licensure must be reported to the commission. All other complaints must be reported to the appropriate state designated oversight entity. Complaints received by a home for the aged, traumatic brain injury residential home, assisted care living facility, or adult care home provider regarding suspected adult abuse, neglect, exploitation, or misappropriation must be forwarded to the appropriate state oversight entity.(2) A facility licensed pursuant to this part shall not prohibit or discourage the filing of complaints or use intimidation against any person filing a complaint.(3) A facility licensed pursuant to this part shall not retaliate against the resident or the person acting on behalf of the resident in any way. Such nonpermissible actions include, but are not limited to:(B) Decreasing services, rights, or privileges;(C) Taking or threatening to take any action to coerce or compel the resident to leave the facility; or(D) Harassing, abusing, or threatening to harass or abuse a resident in any manner.(4) Persons acting in good faith in filing a complaint are immune from any liability, civil or criminal.(5) A facility licensed pursuant to this part shall place a resident manager, substitute caregiver, or employee against whom an allegation of abuse, neglect, or exploitation has been made on administrative leave of absence until the investigation is complete.(6) Investigations must be completed by the appropriate state oversight entity within time frames established in applicable statutes or regulations, or as expeditiously as necessary to ensure the health, safety, and welfare of residents.(7) Commission administrative staff shall maintain a file of reported complaints. The file must include the name of the facility against whom the complaint is filed, the date the complaint is filed, the action taken by the commission, if any, on the complaint, and the date of the action taken.Amended by 2023 Tenn. Acts, ch. 466, s 40, eff. 7/1/2024.Amended by 2023 Tenn. Acts, ch. 466, s 41, eff. 7/1/2024.Amended by 2023 Tenn. Acts, ch. 466, s 41, eff. 7/1/2024.Amended by 2023 Tenn. Acts, ch. 466, s 4, eff. 7/1/2023.Amended by 2022 Tenn. Acts, ch. 1119, Secs.s 32, s 33 eff. 7/1/2022.Amended by 2022 Tenn. Acts, ch. 1119, s 31, eff. 7/1/2022.Amended by 2018 Tenn. Acts, ch. 655, Secs.s 1, s 1 eff. 7/1/2018.Acts 1947, ch. 13, § 9; C. Supp. 1950, § 5879.8 (Williams, § 4432.9); Acts 1968, ch. 522, § 2; modified; Acts 1975, ch. 276, § 8; 1976, ch. 471, § 8; 1980, ch. 854, § 1; 1981, ch. 129, § 1; T.C.A. (orig. ed.), § 53-1308; Acts 1984, ch. 880, § 5; 1987, ch. 312, § 9; 2003 , ch. 169, § 3; 2008 , ch. 840, § 1; 2008 , ch. 886, § 1; 2009 , ch. 579, § 9; 2012, ch. 1086, § 12.