Section 689B.0295 - Written notice required to be provided by insurer to insured explaining right to file complaint; written notice to insured required when insurer denies coverage of health care service1. Following approval by the Commissioner, each insurer that issues a policy of group health insurance in this State shall provide written notice to an insured, in clear and comprehensible language that is understandable to an ordinary layperson, explaining the right of the insured to file a written complaint. Such notice must be provided to an insured: (a) At the time the insured receives his or her certificate of coverage or evidence of coverage;(b) Any time that the insurer denies coverage of a health care service or limits coverage of a health care service to an insured; and(c) Any other time deemed necessary by the Commissioner.2. Any time that an insurer denies coverage of a health care service, including, without limitation, denying a claim relating to a policy of group health insurance or blanket insurance pursuant to NRS 689B.255, to an insured it shall notify the insured in writing within 10 working days after it denies coverage of the health care service of: (a) The reason for denying coverage of the service;(b) The criteria by which the insurer determines whether to authorize or deny coverage of the health care service; and(c) The right of the insured to file a written complaint and the procedure for filing such a complaint.3. A written notice which is approved by the Commissioner shall be deemed to be in clear and comprehensible language that is understandable to an ordinary layperson.Added to NRS by 1997, 309; A 1999, 3084Added to NRS by 1997, 309; A 1999, 3084