Section 604D.600 - [Effective through 12/31/2029] Person may file complaint alleging violation; duties of Commissioner when complaint is filed; verified answer by licensee; certain records relating to complaint or investigation deemed confidential1. A user, an attorney for a user or any other person who believes that any provision of this chapter has been violated may file a complaint with the Commissioner. Such a complaint must include: (a) The full name and address of the person filing the complaint;(b) A clear and concise statement of facts sufficient to establish that the alleged violation occurred, including, without limitation, the date, time and place of the alleged violation and the name of each person involved in the alleged violation; and(c) A certification by the person filing the complaint that the facts alleged in the complaint are true to the best knowledge and belief of the person.2. Upon receipt of a complaint filed pursuant to subsection 1, the Commissioner shall send a copy of the complaint to the accused licensee. The licensee, or an authorized representative of the licensee, shall file a verified answer to the complaint within 10 business days after receipt of the complaint, unless for good cause shown, the Commissioner extends the time for a period of not more than 30 days. If the licensee, or an authorized representative of the licensee, fails to file a verified answer within the time required by this subsection, the licensee shall be deemed to have admitted to the allegations contained in the complaint.3. The Commissioner may make investigations and conduct hearings concerning complaints filed with the Commissioner pursuant to this section.4. Except as otherwise provided in this section, a complaint filed with the Commissioner pursuant to subsection 1, all documents and other information filed with the complaint and all documents, reports and other information resulting from the investigation of the complaint are confidential and may be disclosed only as the Commissioner deems necessary to administer the provisions of this chapter.Added to NRS by 2023, 2404, effective July 1, 2024Added by 2023, Ch. 400,§25, eff. 7/1/2024, exp. 12/31/2029.