Section 324.2705 - Metrics(1) The department shall develop metrics for all of the following: (a) Environmental impacts.(b) Process performance. For a permit program, process performance shall include all of the following: (i) A calculation of the department's per-permit cost to administer the program.(ii) A review of the timeliness of the permit process from receipt to approval or denial of a permit application.(c) A review of service practices affecting regulated persons and the general public.(2) The department shall post on its website the metrics developed for the purposes of subsection (1).Added by 2011, Act 248,s 3, eff. 12/8/2011.