P.R. Laws tit. 22, § 1054y
(a) Within sixty (60) days after the approval of the Commission’s regulations that shall govern the review procedure established in this section, every certified electric power company shall file with the Energy Commission the procedure to be followed for the resolution of customer complaints. Once such rules are filed, the Commission shall have thirty (30) days to approve the same. If the Commission does not approve such rules, it shall identify any deficiencies in the procedural rules proposed by the electric power service company and require them to be amended in accordance with the findings of the Commission.
(b) Once the Commission approves the procedural rules of a certified electric power service company, such company shall publish the approved procedural rules on its website.
History —May 27, 2014, No. 57, § 6.26.